This Privacy Policy describes how XentiQ (“we”, “our”, or “the Application”) collects, uses, and discloses your information when you use our application and services. We are committed to protecting your personal data and respecting your privacy. By using XentiQ, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to provide and improve our services. Depending on how you interact with XentiQ, we may collect:

• Account Information: when you create an account, we may collect your name, email address, and profile preferences.
• Usage Data: anonymous interaction data such as feature usage, session duration, and crash reports to enhance stability.
• Device Information: basic technical data (operating system, device type, app version) to ensure compatibility.
• Support Communications: if you contact us, we retain the content of your messages to resolve issues.

We do not sell or rent your personal information to third parties.

2. How We Use Your Information

The information we collect is used solely for the following purposes:

• To operate, maintain, and improve the functionality of XentiQ.
• To personalize your experience and deliver relevant content.
• To respond to your inquiries, support requests, and provide customer service.
• To detect, prevent, and address technical or security issues.
• To comply with applicable legal obligations.

3. Legal Basis for Processing (GDPR & similar)

For users in the European Economic Area (EEA) or other jurisdictions with specific data protection laws, we process personal data based on the following legal grounds:

• Consent: when you voluntarily provide data (e.g., account creation).
• Contract: processing necessary to deliver our services to you.
• Legitimate interests: improving our app, security, and analytics — always balanced against your rights.
• Legal obligation: when required by law.

4. Data Sharing & Disclosure

We do not share your personal information with third parties except in the following limited circumstances:

• With service providers who assist us (e.g., cloud hosting, analytics) under strict confidentiality agreements.
• If required by law, regulation, or legal process (e.g., court order, government request).
• In connection with a merger, acquisition, or sale of assets — with prior notice to you.

We never use your data for advertising or profiling without explicit consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. After that period, your data is securely deleted or anonymized.

• Account data: retained while your account is active, plus a reasonable grace period.
• Support correspondence: kept for up to 24 months to improve our service.
• Usage analytics: aggregated and non-identifiable, retained indefinitely.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Deletion: ask us to erase your personal information, subject to legal obligations.
• Restriction / Objection: limit or object to certain processing activities.
• Data Portability: receive your data in a structured, machine-readable format.
• Withdraw Consent: at any time, without affecting prior processing.

To exercise any of these rights, please contact us using the details at the end of this document. We respond to all legitimate requests within 30 days.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS 1.3), secure storage, and access controls. While no method is 100% secure, we continuously review our safeguards to ensure industry best practices.

8. Children's Privacy

XentiQ is not directed to individuals under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately so we can delete it.

9. International Data Transfers

Your information may be processed in countries where our servers are located. When we transfer data across borders, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions, in accordance with applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective” date. For significant changes, we will provide a prominent notice within the application or via email. Your continued use of XentiQ after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our Privacy Team:

We aim to respond to all inquiries within 2 business days. For urgent privacy matters, please include “PRIVACY” in the subject line.

12. California & Additional Jurisdictions

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding the collection and use of your personal information. We do not sell personal information. You may request disclosure of categories of data collected, deletion, and opt-out of any “sale” (we do not engage in sales). For other regional regulations, we comply with local data protection frameworks as applicable.